Last updated: [1July 2026]
We’re proud to say every Nazrana piece is handcrafted.
Please read the notes on handmade variation and packing below alongside our shipping timelines.
1. Delivery Coverage
We currently ship *pan-India*.
2. Order Processing Time
• Retail orders are processed and dispatched within *[2–4 business days]* of order confirmation, since many pieces are packed to order.
• Bulk, corporate, and wedding hamper orders have a longer lead time depending on quantity and customisation — typically *[4-6weeks]*. Exact timelines will be confirmed at the time of enquiry.
• Orders placed on weekends/public holidays will begin processing on the next business day.
3. Shipping Timelines
Metro cities – 3–5 business days
Other cities/towns- 5–8 business days
Remote/rural areas/ 7–10 business days
These are estimates from date of dispatch, not order date, and can vary due to courier delays, weather, or regional restrictions.
4. Shipping Charges
• Free shipping on all orders
• Bulk and corporate orders: shipping is quoted separately based on order size and destination.
5. Order Tracking
Once your order is dispatched, you’ll receive a confirmation email/WhatsApp message with your tracking number and courier partner details. You can track your order at [tracking page link / courier partner’s website].
6. Packaging
Every order is thoughtfully packed to protect handcrafted, and sometimes fragile, pieces (brass, marble, glass) during transit. Gift orders can be packed with [gift wrapping/personal notes].
7. Handmade Product Note
Because our pieces are handcrafted by artisans, slight variation in finish, engraving, or colour between the product photo and the piece you receive is normal and not a defect. If you receive an item that is genuinely damaged in transit, see Section 8.
8. Damaged or Lost Shipments
• If your order arrives damaged, please contact us within *[48 hours]* of delivery with photos of the damaged item and packaging, video of unpacking at [nazranagifting1@gmail.com/8279731399].
• For orders lost in transit, contact us and we will coordinate with the courier partner and arrange a replacement.
9. Bulk & Corporate Order Shipping
For weddings, corporate gifting, and bulk orders:
• Delivery timelines are confirmed individually based on order volume and customisation.
• Pan-India multi-location delivery (e.g., shipping wedding hampers to multiple guest addresses) can be arranged — mention this during your enquiry.
• Contact us at [bulk@nazranagifting.com / 8279731399] for a shipping and lead-time quote.
10. International Shipping
We do not currently ship internationally. For international gifting enquiries, please contact us directly at [nazranagifting1@gmail.com] and we will try to accommodate where possible.]
11. Contact Us
For any shipping-related questions:
• Email: [nazranagifting1@gmail.com]
• WhatsApp/Phone: [8279731399]
• Hours: [Monday to Saturday 11 am to 7 pm]
